1. Who is responsible for data processing and whom can I contact?
Qunomedical GmbH Chausseestraße 8 +49 30200042054 [email protected]
You can contact our Data Protection Officer at:
2. Which sources and data do we use?
We process personal data that we receive from you as part of your use of our website and, if applicable, our business relationship. In the case of purely informative use of the website, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. When you visit our website, we collect the following access data that we technically require to display our website and to ensure stability and security. The access data include the IP address, date and time of the visit, time zone difference compared to Greenwich mean time (GMT), content of the request (i.e. name of the specific visited web page), access status/HTTP status code, respective amount of transmitted data, referrer URL (previously visited page), browser type and version, operating system and its interface, language and version of the browser software, message about successful retrieval. In addition, we obtain your personal data if you contact us by using our contact form or by e-mail. Personal data here include e.g. name, company, e-mail, phone number, subject, message text (hereinafter called “contact information”).
3. What do we process your data for (purpose of processing) and on what legal basis?
We process personal data in accordance with the provisions of the European General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG) for the following purposes and on the following legal bases:
By ticking the checkbox for the Consent Declaration when submitting the contact form you are explicitly giving your informed consent for the collection, processing and use of the personal information, including your health data, that you provide for this purpose to us in order for us to obtain information on options for and the cost of the medical services that you are interested in. This includes the transfer of your data to hospitals, clinics or other health service providers inside and outside the EU/EEA.
4. Who can access my data?
Within the organization, entities that need to know your data to fulfill our contractual and regulatory obligations can access your data. In addition, processors (Art. 28 GDPR) engaged by us may also obtain access to data for the above-mentioned purposes. These are companies in the categories IT services, printing services, telecommunications, sales and marketing. If we use processors to provide our services, we will take appropriate legal precautions as well as the relevant technical and organizational measures to protect personal data in accordance with applicable law. Any transfer of data to third parties will be made only within the scope of legal requirements. We will disclose user data to third parties only if this is required, for example, under Art. 6 (1) (b) GDPR for contract purposes or based on legitimate interests pursuant to Art. 6 (1) (f.) GDPR in the economic and effective operation of our business or if you have consented to the data transfer. If the Website is used for purely informational purpose, we generally do not disclose any data to third parties.
5. How long will my data be retained?
For security reasons (e.g. to investigate abusive or fraudulent activities) log-file information is retained for a maximum of four weeks and then deleted (see item 2 above). Data that must be retained further for evidential purposes are exempted from deletion until the respective incident has been finally clarified. If necessary, we process and retain your personal data for the duration of our business relationship, which also includes, for example, initiation and performance of a contract via the contact form or by e-mail. In addition, we are subject to various retention and documentation obligations, inter alia under the German Commercial Code (HGB) and the German Tax Code (AO). The deadlines for retention and documentation specified therein range from two to ten years. Finally, the retention period also depends on the statutory limitation periods, which for example, usually is 3 years according to Sec. 195 et seqq. of the German Civil Code (BGB), but in some cases may be as long as thirty years, with the standard limitation period being three years.
6. Are data transferred to a third country or to an international organization?
The provided data are processed within the European Union as well as in the case of Google Analytics, Twitter and Salesforce (see last two sections below for complete list) in the USA. Please note that in case of recipients of your data in countries without an adequacy decision by the Commission according to Art. 45 GDPR, as is the case with the USA, we either ensure that they are certified under the EU-U.S. Privacy Shield (such as e.g. Google) or that we have agreed on EU standard data protection clauses with such recipients. This is done to protect your data and to attain an adequate level of protection for your personal data. You have the option of obtaining a copy of, or perusing, the EU standard data protection clauses. If necessary, please contact us, using the contact details specified in item 1 above.
7. What are my data protection rights?
Each and every data subject has:
- the right of access according to Art. 15 GDPR,
- the right to rectification according to Art. 16 GDPR,
- the right to erasure according to Art. 17 GDPR,
- the right to restriction of processing according to Art. 18 GDPR and
- the right to data portability under Art. 20 GDPR.
- In addition, you may revoke consent in principle with effect for the future. You furthermore have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR in conjunction with Sec. 19 BDSG).
We would also like to note your right to object according to Art 21. GDPR:
Information about your right to object according to Art. 21 GDPR You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6 (1) (e) GDPR (data processing in the public interest) and Art. 6 (1) (f) of the General Data Protection Regulation (data processing based on balancing of interests); this also includes profiling under these provisions within the meaning of Art. 4 No. 4 GDPR, which we use to analyze questionnaires or for advertising purposes. If you object, we will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing serves the purposes of asserting, exercising or defending legal claims. In individual cases, we process your personal data for direct marketing purposes. You have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing; this also applies to profiling insofar as it is associated with such direct marketing. If you object to the processing for direct marketing purposes, we will no longer process your personal data for such purposes. Objections do not require a particular form and no costs are incurred, other than the transmission costs according to the basic tariffs. If possible, any objection should be addressed to:
Qunomedical GmbH Chausseestraße 8 10115 Berlin
or by e-mail to: [email protected]
8. To what extent do you apply automated individual decision-making, including profiling?
In principle, we do not use fully automated decision-making pursuant to Art. 22 GDPR as part of access to our Website or in the context of contact via form or by e-mail. Should we use such procedures in individual cases, we will notify you separately, if this is required by law. We do not process your data automatically with the objective of evaluating certain personal aspects (profiling).
9. Am I under any obligation to provide data?
On our Website, you must provide the personal data necessary for using our Website for technical or IT security reasons. You cannot use our Website, unless you provide the above-mentioned data. When contacting us via form or by e-mail, you only need to provide the personal data required to process your request. Otherwise we will be unable to process your request.
11. Google Analytics
12. Other services
On our website, we use third-party services as part of our legitimate interests within the meaning of Art. 6 (1) (f) GDPR, i.e. our interest in an optimal Website. The user’s IP address is transmitted to such third-party providers. The IP address is technically required for the contents to be displayed. Third party providers may use so-called web pixels (invisible graphics, also referred to as “web beacons”) for evaluation or marketing purposes. The web pixels can be used to evaluate information, such as the traffic of the Website. The third parties may store information in cookies on users’ devices. We use the following third-party providers on our website:
- Adroll Re-Targeting who uses technology including web beacons and cookies to collect data about our website usage and to improve the effectiveness of our marketing. Data recorded through the use of this technology is aggregated and shared with us. No personally identifiable information about you is collected or shared by AdRoll with us. More information on AdRoll’s re-targeting and how you can adjust your settings can be found at: https://www.adroll.com/about/privacy You can opt-out of AdRoll and their partners by visiting this link: https://app.adroll.com/optout/safari AdRoll is also a member of the Network Advertising Initiative (NAI) and adheres to the NAI Codes of Conduct. You may use the NAI opt out tool visiting this link: http://optout.networkadvertising.org/#!/
- Mixpanel Our website uses Mixpanel’s persistent cookies to have a holistic understanding of how you use the website. It provides us data around usage and web traffic. You can opt out of Mixpanel tracking by visiting: https://mixpanel.com/optout/.